Loading
A
BOOK NOW
X

BEST INTERNET RATE GUARANTEE

     
     
Rooms Adults* Children*
 
 
 
 
 
Forgot password | Member sign up | First time login
Modify / Cancel Rooms
BOOK NOW

Mobile Key Instruction

“iclub Mobile Key” Service User Instruction :


iclub Hotels is the first hotel brand in Hong Kong using Mobile Key. With the room key installed to your mobile phone, you can gain access to your room quickly, safely and easily without having to check in at the front desk. Please follow the instructions below for the setup.

Your assigned room number will be sent to you by apps on your check-in date.
If you do not receive it, please contact:


iclub Ma Tau Wai Hotel
Telephone number: (852) 3963 6600
Email: info@matauwai.iclub-hotels.com

 

Instruction for Mobile Key Users

 

Download the app

  1. Please click the appropriate icon below to download the “iclub Hotels Mobile Key” App (skip to step 3 if the App is already installed on your smartphone)
    Apple
    Apple
    Android
    Android
  2. Enter the “iclub Hotels Mobile Key” App
    Mobile-Key
  3. Complete the registration process (Please use the same email when you made your reservation)
    Mobile-Key Mobile-Key

 

72 Hours Prior to Check-In

  1. You will see your hotel reservation on the App. Pre check-in should be available.
    Mobile-Key
  2. Press “Check-in is open”
    Mobile-Key
  3. Select your arrival time and then press “Done”. Please ensure pre-check-in is completed before your arrival.
    Mobile-Key

 

On Your Check-In Date

Turn on the App, you will receive your assigned room number when the room is ready.
Mobile-Key Mobile-Key

 

Upon Arrival to Hotel

Activate the App for accessing the elevator

  1. Turn on Bluetooth to use mobile access
    Mobile-Key
  2. Enter the “iclub Hotels Mobile Key” App
    Mobile-Key Mobile-Key
  3. Place your smartphone on the sensor in the elevator
    Mobile-Key
  4. You will see the indicator light blinking green
  5. When the indicator light turns solid green without blinking, press your room floor button
  6. If the light stays blinking green, go back to Step 2 and try again

 

Activate the app for entering the guest room

  1. Turn on Bluetooth to use mobile access
  2. Enter the “iclub Hotels Mobile Key” App
  3. Place your smartphone on the sensor in front of the door lock
    Mobile-Key
  4. You will see the indicator light blinking green
  5. When the indicator light turns solid green without blinking, please open the room door
  6. If the light stays blinking green, go back to Step 2 and try again

 

If you cannot open the door or access your guest floor in the elevator, please contact the Front Desk for assistance.